Account Supervisor - CPG/Confectionary - Stamford, Connecticut

Job Description

Title: Account Supervisor

Reports to: Account Director (or Group Account Director if Account Director role not applicable)

Position Summary: Mid-level account management position for marketing professionals interested in long-term career growth in client service.

Primary Responsibilities: Direct accountability for account team performance

Secondary Responsibilities: Further develop strategic and client leadership skills

Contribution to Insights and Ideas

• Conducts topic research to support insight(s)/concept(s)
• Mines for insights to support strategy
• Leads brainstorms
• Evaluates strategy/concept against brief
• Authors concepts
• Manages client brand, customers, properties and works to identify industry innovations and trends
• Contributes relevant ideas to strategy(s)/concept(s)
• Drafts briefs, decks and program case studies

Becoming a Trusted Partner

• Manages client trust/partnership by managing daily interaction/expectations
• Ensures appropriate follow up and communication
• Manages client/agency balance
• Manages tie in partners/customers
• Presents creative and communicate agency recommendation
• Presents concepts and communicates agency recommendation

Actively seeks opportunities to participate in:

• Applying insights against program objective(s)/brief
• Developing strategy
• Cultivating senior client relationships

Executing the Work

• Managing internal and client execution/workflow
  • Manage effective meetings
  • Manage cross-functional teams
  • Manage internal legal process/workflow
  • Manage workflow procedures and tools (ie TLSource, EAS)
• Partners with core support
• Understands Agency capabilities
• Evaluates program executional guidelines/requirements against the work
• Manages 360 activation management

Fiscal Accountability

·         Managing project/business financials

o       Ensure accurate estimates

o       Manage overages

o       Manage project job summary reports

o       Ensure internal approvals

o       Generate purchase orders

o       Approve invoices

·         Manage fiscal procedures (estimates, purchase orders, invoices, advanced checks and vendor set up, project job summaries)

·         Manage client fiscal procedures and requirements (ie contacts, purchase order requirements, accrual processes)

·         Maintain client stewardship reports and provide analysis

·         Manage business guidelines (retained vs. non-retained, client set up and structure)

·         Identifies opportunities to grow agency revenue

·         Understands retainer fees

Actively seeks opportunities to participate in:

·         Developing awareness of business P&L

Building a Leadership Culture

·         Directly manages performance of account team

o       Coaches and mentors

o       Selects and develops great talent

o       Sets goals and manages accountabilities

o       Authors evaluations and takes appropriate disciplinary action

Attends internal training programs regularly and spends constructive time with key people in all relevant disciplines

Consistently demonstrates integrity, professional maturity, and dependability

Displays cheerful, willing and can-do attitude in all situations

Seeks out additional developmental opportunities by volunteering for agency projects

Creates a positive work environment