A/V Help Desk Specialist

Brighton, MA | Freelance | Job ID #52085 |
Posted Last Month
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A/V Help Desk Specialist

Our client needs a bright talent to with strong communication skills to deliver superior A/V operations and support services to teams across their organization, in collaboration with the A/V Solutions Engineer.

Technologies needed:

  • Hardware: Webex Room systems, on-site delivery rooms, off-site delivery rooms
  • Software: Webex Meetings, Webex Events, Skype for Business, INXPO, Adobe Connect, AttendantPro
  • Accessories: headsets, external conference speakers, webcams, VoIP phones

The role:

  • Provide on-demand technology and best practice planning and support services for live A/V events and sessions, including both internal-facing and external-facing events.
  • Perform regular preventative maintenance and testing of all A/V systems and technology.
  • Manage and execute the installation and repair of A/V technology, including the coordination of procurement and warranty activities.
  • Act as point of escalation for the IT Help Center and other internal teams regarding user issues and technical troubleshooting - including taking on ownership of user tickets when necessary.
  • Assist the A/V Solutions Engineer in the administration, configuration, and customization of A/V software systems.
  • Experiment with and test new A/V features and technology.
  • Create and maintain documentation re: A/V systems and technology.
  • Collaborate with the A/V Solutions Engineer to provide training, usage guidance, and targeted consultation services to teams across the organization.
  • Build and maintain expertise in A/V technology, and be a knowledge resource for A/V Solutions Engineer in developing and guiding usage of A/V portfolio.
  • Contribute to A/V projects in collaboration with the A/V Solutions Engineer, including both technical and usage-focused initiatives.
  • Assist the A/V Solutions Engineer in managing and advancing our catalog of A/V accessories.
  • Coordinate with other internal and external resources as-needed to deliver responsibilities.
  • Uphold and demonstrate our internal focus on delivering a high standard of service experience to the organization.

Experience :

  • 5+ years experience installing, configuring, and supporting corporate A/V systems
  • 2+ years experience planning, preparing for, and supporting live corporate events using A/V systems
  • In-depth knowledge of broad A/V technology landscape, current trends, and common issues
  • Experience supporting technology in both Windows and Mac corporate IT environments
  • Technology-related degree or certified completion of formal education in technology

This is a change to play a critical role on a great team. Please apply today!

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.