Account Manager

Thousand Oaks, California | Permanent | Job ID #49633 |
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Our client is seeking a solid Account Manager, preferably with pharma experience, to work directly with clients and staff in creating and overseeing creative briefs from start to finish, ensuring project goals & objectives are met on time and on budget.


  • Understand the site financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expenses
  • Support the Director with managing the revenue & EBIT of the account including:
    • be accountable for the overall financial performance of projects against budget
    • Assist department and clients with budgeting process
    • Assist in helping to manage cash flow & assist in preparing and reviewing the monthly invoices
    • Forecast monthly results at the mid-month timeframe
    • Analyze the monthly performance and progress reports, including expense management and achievement of financial targets
  • Oversee creative briefs from start to completion, ensuring quality at every stage
  • Manage the client relationship, assessing needs, making recommendations and managing budget and timeline.
  • Be the central conduit for all project communication and status updates
  • Interact with design team as well as external print and production vendors to oversee project delivery from start to completion
  • Use creativity to solve client communication challenges, resolve service delivery issues and improve productivity.
  • Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
  • Work closely with the design team to insure designs are branded properly and meet highest quality standards
  • Resolve issues escalated by the client and escalate significant issues
  • Use feedback from monthly and quarterly client meetings to deliver on client expectations
  • Advise customers as to potential benefits, features and capabilities of new or revised services and service enhancements
  • Build relationships with end users; manage their perception and expectations
  • Accurately quote all jobs and keep the client updated regularly with any additional costs
  • Invoice all projects on final delivery.


  • 2+ years of experience in handling client briefs from start to completion
  • A Bachelor’s degree in Marketing, Media, Design, Sociology degree or equivalent. A combination of education and work experience can be substituted
  • Understand production processes and the essentials of a good brief
  • Excellent customer service skills
  • Excellent written and verbal skills
  • Be highly organized, detail oriented and be able to multitask and prioritize workload
  • Previous experience of project management applications
  • Understanding of job-tracking systems
  • Solid understanding of Microsoft Office suite
  • Understand the client billing process
  • Pharma experience preferred

Does this sound like you? Apply today! 

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.