Account Manager

Hoboken, New Jersey | Freelance | Job ID #59155 |
Posted Earlier this month
 
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Our Account Manager drives business growth by maintaining and growing relationships between teams. This role serves as a lead and is responsible for retail satisfaction, ensuring experience matches or exceeds their expectation. This position is expected to oversee the creative and merchant relationships and make certain all teams are consistently receiving best in class service, representing the needs and goals within the organization.

Responsibilities:

  • Act as an elevated point of contact for assigned teams and projects (primary day-to-day contact is generally the Producer)
  • Manage and develop strong relationships with business decision makers through ongoing communication
  • Be the known point of communication for all issues and conflict resolution. Ensure that business and creative issues are dealt with in an efficient manner, informing management of any problems that arise
  • When necessary, maintain contact with business and creative for all phases of projects, insuring smooth communications at all times
  • Provide regular two-way clear communication between the businesses and creative teams, to provide strong team representation, and set proper expectations
  • Establish routine check-ins to ensure continued growing business satisfaction
  • Provide a calendar for category pages and home page based on business needs
  • Be the liaison between different stakeholders when changes arise within your designated projects
  • Monitor seasonal business needs by category for larger creative initiatives
  • Dissemination and provision of information, needs analysis and obstacle resolutions via appropriate communications channels to relevant management
  • Develop and document protocols and routines for premium experience
  • Dissemination of newer workflows and developments
  • Onboarding of new people with collaboration of the local teams, including: workflow processes, people introductions, overseeing and coordinating needs with the creative and business teams, and ensuring that documentation is updated
  • Provide feedback to local management on whether the appropriate personnel are on the project, making suggestions for change
  • Collaborate with Creative Directors to audit delivered imagery and/or final output to ensure that the met or exceed quality standards and business expectations
  • Review all major deliverables outside of the normal production (i.e. strategic briefs, styles guides, test imagery, marketing imagery) prior to delivery
  • Understand capabilities and services of creative, and effectively communicate all offerings


Minimum Qualifications:

  • Bachelor’s degree or equivalent industry experience
  • Minimum of 2 years in account management or client services in a creative production environment or media agency
  • Proficient in Excel, Word, PowerPoint, Outlook on MAC or PC
  • Leadership skills, excellent communication and interpersonal skills with ability to demonstrate initiative, self-motivation and assertiveness
  • High level of ethics and integrity


Preferred Qualifications:

  • Strength in developing strong internal/external relationships
  • Track record for forward and innovative thinking
  • 2+ years experience growing business relationships, managing relationships with a value of at least $1M
  • Strong written and verbal communication skills
  • Demonstrable growth with ability to assist in building and implementing long term strategic creative plans
     

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.
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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.