Our Client, in Richmond, VA, is seeking an Email Process Manager to support the creation and refinement of new and existing email, SMS, and push messages for internal business lines. If you are a dedicated, disciplined professional who excels in a team environment and can communicate effectively with and influence partners across multiple levels of the organization then this role is for you!!

This is what it takes:

  • A background in digital technologies with an understanding for messaging products and interfaces
  • Passion for delivering meaningful messages and experiences in a digital world
  • Experience in IT development environments with strong knowledge of agile processes
  • Experience in A/B testing and optimization
  • Strong verbal and written communication skills, ability to tailor messages to multiple audiences at different levels
  • Ability to lead multiple projects, including demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams
  • Strong analytical skills, ability to solve problems quickly, assess opportunities and implement changes to enhance experience

Day to Day:

  • Manage the implementation of new messages, including email, SMS and push notifications, from initial concepts through delivery
  • Work with business partners to finalize intent and obtain necessary process approvals, in addition to coordinating the testing and validation of E2E processes needed to send messages
  • Ensure all aspects of risk, compliance, and process controls are well-managed and followed
  • Support multiple teams and projects of various sizes
  • Act as the lead for new projects, while engaging and supporting our team to ensure the best solution is developed for each message
  • Develop and deliver new messages, including configuration, testing, contribution and launch activities
  • Provide clear and concise communication with project team and mid-level management

Basic Qualifications:

  • Bachelor’s Degree or military experience
  • 2 years of experience in Project, Process or Product management
  • 2 years of experience building email campaigns, A/B testing and analyzing campaign performance
  • 2 years of experience working within an agile environment and with tech teams
  • 2 years of experience with MS Office tools

Plus:

  • Master’s degree in Business, Marketing, Computer Science or Engineering
  • Business Process Management or Lean/Six Sigma Certified
  • 2+ years of experience in Project, Process or Product management
  • 2+ years of experience building email campaigns, A/B testing and analyzing campaign performance
  • 2+ years of experience working within an agile environment and with tech teams
Apply

Disclaimer:

  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V