Technical Writer

Bridgewater, New Jersey | Freelance | Job ID #43721 |
Posted Earlier this month
This job is no longer available.
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We are seeking a technical/digital copywriter to create customer-focused copy for our service platforms. This position requires someone with expert knowledge of web writing best practices, experience writing customer-facing instructional copy, ADA/508 compliance and familiarity with quality assurance testing. Ideal candidate will be prepared to meet tight deadlines in a fast-paced environment.

Principal Responsibilities:

  • Familiarity with following Brand guidelines and standards, tone of voice guidelines and translating them in customer-centric web communications and instructional messaging for our service platforms
  • Quality assurance tests new web pages to ensure correct copy is implemented; work closely with IT and testing teams to meet tight testing deadlines
  • Work closely with Content Strategy team to develop copy that is in brand voice and on message
  • Work with compliance and legal departments to ensure copy is approved for use within deadlines

Job Requirements:

  • Highly motivated, consumer-focused, goal-oriented, collaborative, strong communicator and team player
  • Minimum 5 years’ experience writing consumer-facing website content. Some of this experience should be self-service content
  • Understanding of transactional systems and the ability to create customer-centric messaging
  • Ability to make financial services/insurance copy understandable and approachable
  • Ability to write copy for ADA Compliance Level AA
  • Understand usability and customer experience concepts and methodologies a plus
  • Ability to manage multiple priorities and thrive in a dynamic, fast-paced environment
  • Financial services background a plus


  • ADA/508 Compliance requirements
  • This is a copy writer position for U.S. Digital Service sites


  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V