Digital Messaging Specialist

Onward Search has an exciting opportunity for an Experience Digital Messaging Specialist working with one of our top clients in Richmond, VA. Currently, we are seeking a dedicated, disciplined professional who excels in a team environment and can communicate effectively. Additionally, you should possess strong IT knowledge, and the ability to adapt to a dynamic, agile environment.

What you’ll bring to the table:

• A background in digital technologies with an understanding for email products and interfaces
• Passion for delivering meaningful messages and experiences in a digital world.
• Experience in IT development environments with a strong knowledge of agile processes.
• Strong verbal and written communication skills, ability to tailor messages to multiple audiences at different levels.
• Ability to lead multiple projects, including demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams.
• Strong analytical skills, ability to solve problems quickly, assess opportunities and implement changes to enhance the experience.
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Here’s what your day will look like:

• Manage the implementation of new messages, including email, SMS and push notifications, from initial concepts through delivery.
• Work with LOB partners to finalize intent and obtain necessary process approvals, in addition to coordinating the testing and validation of E2E processes needed to send messages.
• Ensure all aspects of risk, compliance, and process controls are well-managed and followed.
• Support multiple teams and Lines of Business and projects of various sizes.
• Act as the lead for new projects, while engaging and supporting our team to ensure the best solution is developed for each message.
• Develop and deliver new messages, including configuration, testing, and launch activities.
• Provide clear and concise communication with the project team and mid-level management.

At the Minimum:

• At least 2 year of PM experience. Experience with email or web would be excellent
• Bachelor’s Degree or military experience
• 2 year of experience Process management
• 1 year of experience working with a Technology team
• 1 year working knowledge of APIs and Cloud technology

Working experience with digital message personalization, message management, and message testing
 

Disclaimer:

• The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.