UX Designer Architect

Memphis, TN | Permanent | Job ID #43926 |
Posted Last Month
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Onward Search is looking for a UX Architect who can work for a nationally-known client in Memphis, TN!


As a UX Architect / Designer, you will be responsible for the ideation, planning, testing and iterating on digital product features that help fulfill the Digital team’s mission of connecting supporters, donors and fundraisers.

As a member of the User Experience Design team, you will work in an Agile development environment, collaborating with digital product owners, scrum masters, UI developers, analysts, and business stakeholders to connect our product development work with the users we serve, via user research, usability testing, user-centered design, and design thinking practices.


We are looking for people who are skilled in the full spectrum of user experience who will:

  • Apply business discovery, user research, and competitive analysis to devise digital strategies that bridge business goals with user needs
  • Develop detailed strategy documentation including competitive analysis, user personas, user journeys, user flows, and sitemaps
  • Partner with UX content strategists, UX designers and UI developers to express the user experience as wireframes, process maps, prototypes and other artifacts to describe the intended user experience and validate design solutions
  • Plan and facilitate user-centered design workshops to build empathy with user audiences, understand business objectives, identify user needs, and collaboratively ideate digital solutions and features
  • Plan and facilitate design research, including user testing, A/B/n testing, and data analysis from our customer relationship management and web analytics tools
  • Gain a deep understanding of user motivations, business objectives, market opportunities and competition
  • Lead and socialize our user-centered design processes, which are based on research, analytics and usability testing
  • Work with product owners and digital engineers to create a vision for cohesive user experiences across multiple digital platforms and customer touch points
  • Provide an enterprise-level view of our digital properties and make recommendations to ensure consistency for interactive design and user experience
  • Coordinate with the product owner to ensure we are continually delivering on the strategic product roadmap, working with team members across disciplines to ensure that everyone has a clear picture of the product vision and is meeting both business and users’ objectives
  • Consults with our design, engineering and quality assurance teams to establish a baseline for designing, building and measuring our digital properties to ensure they are accessible and Section 508 compliant
  • Communicate often and build strong working relationships with co-workers across Digital, Marketing, and Fundraising business partners

Qualities we expect you to possess and cultivate:

  • People First: You’re a breath of fresh air. You are widely trusted and seen as a direct and truthful individual; can present the unvarnished truth in an appropriate and helpful manner. You deal effectively with diverse work styles, races, nationalities, cultures, disabilities, ages and gender
  • Strategic: You understand that users are central to the effectiveness of a digital experience, and you help connect the work we do with meeting both users’ and business needs. You are forward thinking, and communicate a compelling and inspired vision, talking beyond today
  • Innovative: You translate ideas that create value by using inquiry, observation, and research-based creativity. You’re open to experimenting while continually evaluating and course correcting. You challenge the status quo and seek continuous improvement. You can see opportunities for synergy and integration where others can’t
  • Collaborative: You gain trust quickly and work together with others in a discussion-based, supportive and inclusive manner. You can negotiate skillfully in tough situations, can find common ground and elicit cooperation, and when necessary are willing to disagree and commit, respecting the opinions and expertise of others
  • High Performing: You have a mission-driven mindset to consistently deliver with excellence. You keep our donors’ and users’ state in mind at all times. You are sought out by others for advice and solutions, and can be counted on to exceed goals successfully, steadfastly striving for results


We’re looking for someone with talent and a passion for strategic work, including the following experience:

  • Minimum five (5) years relevant work experience preferably on large, complex sites or equivalent, including three (3) years experience in the role of information architect, product designer, user experience designer, usability analyst or user researcher
  • Experience working on an enterprise Agile scrum team preferred
  • Experience conducting user research including activities such as online surveys, usability testing, focus groups, user observation and field research
  • Knowledge of user interface design processes and methodology, user-centered design principles and practices
  • Experience with mockup and prototyping tools such as Sketch, InVision, Visio, OmniGraffle, Balsamiq, Axure or Adobe Creative Suite
  • Strong conceptual and strategic thinking skills
  • Experience with third-party databases, libraries, interfaces and Internet protocols
  • Understanding of Internet software engineering principles and techniques; familiarity with HTML authoring and web infrastructure
  • Ability to interact well with team members and business users; excellent project management skills and excellent written and verbal communications skills
  • Bachelor’s degree in human-computer interaction, cognitive psychology, library science, industrial design, user experience design, graphic design or equivalent experience in related field required


  • Company-paid medical, dental and vision care insurance
  • Vacation time, paid holidays, sick leave and bonus days off
  • 401(k) savings plan with employer match
  • Leadership and professional development opportunities
  • Short-term and long-term disability
  • Dependent care flexibility spending account
  • On-site fitness center
  • Casual dress code
  • World-class cafeteria & food trucks
  • Summer farmers’ market
  • Relocation assistance




  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V