Senior UX Researcher

Atlanta, Georgia | Freelance | Job ID #41123 |
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Onward Search is looking for a User Experience Researcher to join our large corporate client here in Atlanta for a recurring onsite contract opportunity!

Job Summary:

As a member of the UX Research team, the UX Researcher will plan, coordinate and conduct user research including, but not limited to, observation lab studies, ethnographic research, iterative usability tests, phone interviews, as well as co-design, ideation and other types of workshops with groups of customers, designers and/or business stakeholders. The UX Researcher is responsible for identifying and communicating user needs, behaviors, frustrations, confusions and insights as well as act as the user advocate within the organization. The users include external customers as well as internal stakeholders.

About the Team:

The UX Research team is part of the User Experience team which leverages user centered design and the Design Thinking process to inform design decisions and address business problems for customer facing and internal products, tools and services.

Scope and Scale:

  • This would be a 40hr/wk contract role
  • All work would need to be completed onsite
  • Domestic travel of up to 25% is likely
  • The client has a handful of upcoming projects, the first is expected to last 10-12 weeks
  • There are multiple project needs anticipated, ranging from a few weeks to a few months However, there will likely be gaps in the engagement between projects

Primary Functions:

  • Plan, coordinate and facilitate user research studies leveraging various methodologies including, but not limited to, observation lab studies, ethnographic research, iterative usability tests, phone interviews, and co-design, ideation and other types of workshops
  • Compile study data and conduct analysis to develop personas, behavioral patterns, user stories, actionable findings and other relevant insights to communicate the user perspective
  • Prepare and present insights and user stories to infuse empathy, engagement and passion for the human experience in design and business decision making
  • Collaborate and communicate with team members and stakeholders throughout the process

Minimum Qualifications:

  • Bachelor’s or Advanced Degree in psychology, human computer interaction, human factors or a related field
  • 3 to 5 years of experience in conducting observational research studies
  • Knowledge of methods for gathering and analyzing UX research data
  • Knowledge of relevant software such as Microsoft Excel and PowerPoint
  • Willingness to travel up to 25%
  • Detail oriented and strong organizational skills
  • Ability to multi-task and meet multiple deadlines
  • Strong oral and written communication skills
  • Experience in telecommunications, wireless provider, cable, or multi-service provider field preferred


  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V