Bilingual (French) Customer Support

Shelton, Connecticut | Freelance | Job ID #57418 |
Posted Last Month
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The purpose of this position is to help ensure complete customer satisfaction with our client by providing first level non-technical and basic technical support to customers contacting OneSource Support Services via telephone, email, portal or other electronic system.


  • Remotely schedule preventative and corrective maintenance events for customer sites in North America.
  • Primary liaison for Scheduled Maintenance activity.
  • Forecast and schedule service events with the customer sites.
  • Enter equipment updates into Customer MMS and / or SAP system, including work order and purchase order creation as well as accurate asset information.
  • Close completed service orders and monitor open service orders to minimize delays in service.
  • Coordinate billable service with customer licensees
  • Maintain T&M billing report
  • Drive regional best practices
  • Maintain Savings Tracker
  • Regularly present metrics to customer
  • Interact and communicate with client personnel via telephone and email.
  • File and retrieve quality documents within auditable system.
  • Schedule trainings on equipment internally and communicate to customer sites.
  • Coordinate sales events at customer sites and assist on-site during events


  • Must be Bilingual in French and English
  • Minimum Associates degree
  • Certification in business or science desired
  • Two or more years of administrative and customer service experience, preferably in a pharmaceutical R&D chemistry lab operation.
  • Demonstrated ability to provide customer service via telephone and email
  • Demonstrated experience and proficiency in use of MS Office Suite, with advanced Excel skills.
  • Ability to work both independently and in a team environment.
  • Effective written and verbal communication skills.
  • Strong multi-tasking and organizational skills.
  • Written and verbal fluency in English and French.
  • Strong organizational skills with attention to detail and accurate data entry

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.