Content Writer

San Francisco, CA | Freelance | Job ID #39757 |
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Do you have excellent writing skills for dialogue and conversation? Do you have the ability to manage tone of voice for an entire customer experience? Does new technology excite you? If so, please read on!

We are in immediate need for a talented Content Writer to join an innovative team that will help improve a customer's personal shopping experience online. Pretty cool, right!?


  • Work with product designers to create copy and dialogue for chatbot features
  • Deliver the content in a clear, usable way to the right team members
  • Maintain a record of all copy created, organized in an easily understandable system
  • Work on high-level strategy of testing tone of voice and iterations of current tone of voice
  • Work with product designers, product managers, and engineers to understand limitations and intent of copy needed
  • Improve bot’s personality and tone of voice, and bring it to the entire product
  • Work closely with product designers to create conversations that will guide users where we want them to go
  • Create and maintain documentation of all the dialogue in the product
  • Create a style and execution guide
  • Be able to make recommendations based on consumer and industry research and trends.
  • Come up with and vet content that bridges what consumers want with eBay’s business goals.


  • Portfolio of short form and long form writing, marketing and social media content, and/or user interface copy
  • Fluent in memes and other internet culture
  • Experience writing for nascent technology
  • Able to consider business, engineering, product, and consumer goals when creating content
  • Experience creating copy guides for tone of voice and writing in that voice
  • Flexible, quick learner who’s comfortable with tight deadlines
  • Knowledgeable about trends in eCommerce and digital, especially for mobile
  • Ability to work on-site in the SF office
  • Have worked closely with designers, product managers, and engineers

Bonus Experience:

  • Writing for AI powered experiences
  • Writing dialogue


  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V