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Customer Experience Project Manager

Mettewa, IL
Freelance | Job ID #68443 | Posted Last Month
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Our client, a pharmaceutical organization, is looking for a Customer Experience Project Manager to join their team for a 2-year contract role. 

Customer Experience Project Manager Responsibilities:

  • Prepare or review project documentation, such as functional requirements, to ensure digital submissions are prepared correctly
  • Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget
  • Assist with providing estimates and timelines
  • Assist with billing and ensure billing is completed on schedule
  • Track time on a daily basis
  •  Maintain knowledge of company guidelines including, but not limited to, corporate branding, promotional material development, PromoMats submission, material review process and corporate compliance
  • Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, necessary approvals and reviews, production and archiving
  • Demonstrate critical creative thinking and problem solving skills
  • Demonstrate clear and concise written and verbal communication skills
  • Prioritize and multi-task to maximize productivity and manage workload

Customer Experience Project Manager Qualifications: 

  • Bachelor degree required
  • 5+ years experience
  • Excellent communications skills: verbal, presentation, written
  • High energy, positive, organized individual who is comfortable in a high-visibility role
  • Ability to manage high volume project scope in a fast paced creative environment
  • Great collaborator with ability to focus on both the big picture and small details
  • Experience managing a variety of digital projects
  • Experience with HTML development and constraints
  • Possess ability to work in a high-volume, rapidly paced environment

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.
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