Principle User Experience Researcher

Chicago, Illinois | Freelance | Job ID #62128 |
Posted Last Month

Our client is seeking a Principle User Experience Researcher with a proven track record of shaping and delivering a wide range of generative and evaluative research projects across the entirety of the product life cycle. Your thought leadership and deliverables will be critical in our ongoing effort to better enable product and design teams to make informed, confident decisions and to set the strategy for future products and features.

No matter if you are engaging in usability studies, survey design, contextual inquiry, usage data analysis, card sorts or ethnographic research, you are a deep and insightful thinker who both revels in the challenge of a complex problem and can bring a fresh perspective to your work.


  • Identifying key research objectives in partnership with product, design, marketing and engineering teams to address research needs for a variety of products and projects throughout the product life cycle
  • Choosing the right research to do at the right time and synthesize results into a coherent and truthful story, as well as create effective models that reflect those results such as journey maps, process flows and user segments
  • Knowledge of qualitative and quantitative research methods
  • Designing compelling and digestible deliverables focused on visually telling the story and highlighting important insights for longevity
  • Socializing, collaborating and presenting research to multiple teams and leaders across the organization
  • Collaborating to define best practice frameworks, research methodologies and documentation surrounding research activities at each stage of the product life cycle, from prototyping through beta testing to market scale
  • Working on strategic need-state research to drive product innovation, while managing day to day usability and product testing


  • A Masters/Phd in HCI, Organizational Psychology, Cognitive Science or equivalent 3+ years of experience in applied product research
  • 5+ years of experience in full product lifecycle research mixed methodology (both qual and quant) and driving product/design decisions
  • Working knowledge of how to drive product discovery and innovation through need-state research
  • A healthy understanding of how to balance the fast-paced, flexible nature of research with the rigor and confidence levels present in more academic research
  • Deep experience running moderated usability labs, including expertise in task scenario best practices
  • Expert knowledge of quantitative research metrics like NPS, as well as a practical understanding of sample size, confidence levels and validity
  • Knowledge of qualitative and quantitative research methods
  • Experience synthesizing large-scale data in multi-method studies

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.