Client Services Director

San Francisco, California | Permanent | Job ID #49610 |
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Our client, a leading media research agency located in San Francisco is looking to hire a Client Services Director full time.

This person will be responsible for managing client relationships, project teams and developing the issue-focused analysis. You’ll manage a comprehensive suite of creative and media measurement solutions to help strategic local and global clients drive brand growth. You will interact with key clients on a day to day basis, advising to proactively address needs, provide thought leadership and solve business problems that drive satisfaction. You will also lead strategic account planning and execution for accounts.



  • Craft compelling stories, translate data into insights that address key client business issues and are presented to the client in a straightforward way.
  • Manage 1-3 direct reports and provide direction to separate project/account teams; provide advisory support on client engagement and the creation and execution of client deliverables.
  • Develop team to provide exceptional consultation.
  • Monitor and deliver against specific account revenue targets, as well as plan and forecast future revenue across client accounts.
  • Manager strategic initiatives to deliver profitable growth across clients and develop retention/growth strategy for mid-tier accounts.
  • Partner with New Business on new opportunities.


  • 7+ years of experience managing high volume quantitative research studies, interfacing with clients to offer solutions that meet their goals.
  • 1+ year managing people.
  • Knowledge of creative, digital, and media research is preferred - an understanding of the role that creative and media play in brand communication and brand development, and their impact on the marketing cycle. Ability to discuss media brand outcomes with clients, partners and direct reports in the context of broader and more strategic business questions.
  • Bachelor’s degree in Marketing, Economics, Social Sciences or related field, Master’s preferred
  • Proven analytical expertise and storytelling experience – must be able to turn data into an insightful story.
  • Proven track record to positively impact client outcomes and ability to influence clients.
  • Excellent verbal and written communication with internal/external clients using logical reasoning and problem-solving skills.
  • Proven ability developing strong relationships that drive internal/external customer satisfaction.
  • Natural curiosity, a can-do attitude, and comfort with ambiguity.
  • A genuine interest in Advertising, Creative Development, Social Media, Ad Tech/Programmatic Media is beneficial.
  • Experience in digital media is a plus.

Does this sound like you? Apply today! 

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.