Onward Search has an exciting opportunity for someone who is a customer service-oriented marketing professional. Our client is seeking a candidate that will have a customer-centric mindset and an ability to communicate effectively both with external customers and internal stakeholders. S/he will be organized, able to manage multiple work streams, comfortable interacting directly with partners in partner-facing situations and have world-class writing and communications skills.

Responsibilities:

  • Coordinate communications with partners through various channels, including customer forum, 1:1 and through social channels.
  • Serve as a high-level escalation point to resolve certain customer cases with the Customer Support team.
  • Perform “Voice of Customer” exercises with Partners to explore growth opportunities and uncover challenges.
  • Translate learnings into new content on the company’s online help center and knowledge base; collaborate with team marketing managers to uncover various content opportunities.
  • Align educational resources to publishers at different lifecycle stages.

Experience:

  • You are the voice of the partner on our team, so a passion for affiliate and performance marketing helps, and at least a sincere curiosity for it.
  • Outstanding writing ability.
  • Experience with Salesforce preferred experience with CRM mandatory.
  • Exceptional skill is working across different types of teams and managing to outcomes in complex & often ambiguous environments.
  • You have worked on distributed teams and are comfortable with inherent challenges, and are creative in approaches to getting things done.
  • Proven ability to achieve results while balancing and prioritizing work on multiple projects.
  • Innate interest in how and why things work the way they do. You are curious.

Does this sound like your skill set? Apply today!
 

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Disclaimer:

  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V