Community Manager / Social Strategist

San Francisco, CA | Freelance | Job ID #49567 |
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The Job:

Onward Search is partnering with a top advertising agency in SF to identify a Community Manager/Social Strategist to join their growing team!

The ideal candidate has a blend of direct community management experience and social strategy experience. Additionally, they look for the candidate to be up to speed on best practices in social, audience behaviors, trends and emerging social platforms. They love candidates who can bring a diverse perspective to their agency and the roles they are hiring for.

The role will work in direct collaboration with partners in planning, brand, data, content and communications strategies, contributing to the success of a key account, from offering day-to-day community management support, reporting on trends and observations to inform a forward-thinking and responsive social strategy that harmonizes with the brand style guide. This role reports to the Head of CRM.


  • Offer day-to-day Community Management and Engagement/Response for a key Food/Health brand (a household name!)

  • Stay current on usage rules, best practices, tools and platform technology and new and emerging platforms

  • Develop, document and persuasively present status reports based on observations from community engagement, including channel plans, content priorities, editorial calendars as they relate to both day-to-day and campaign- based social needs

  • Analyze and use customer research, data and metrics to back up assumptions, identify opportunities, and assess the efficacy of social marketing programs

  • Possess and cultivate a contemporary understanding of paid and organic social use cases, opportunities and best practices across major platforms, including Facebook, Twitter, Instagram, Pinterest, YouTube and LinkedIn

  • Assist in executing social listening initiatives, including the definition of queries and audiences, and the capture, distillation, and communication of key insights

  • Work closely with planning, brand, data, content and communications strategy colleagues to identify and create programs and promotions to engage audiences within the social media and community space that align with clients’ objectives

  • Identify and recommend tools required to meet the needs of the Community Management function

  • Partner with Account, Creative, Media and Data teams, clients and partners, to implement and monitor social media campaigns

  • Work in collaboration with Media team to coordinate paid social activities

  • Work in collaboration with Data/Analytics team to manage reporting to quantify and qualify effectiveness of campaigns

We're looking for people with:

  • 3-4+ years of experience in social strategy, community management or closely related role, ideally in an agency environment or commensurate client-side position.

  • Strong command of MS Office Suite; Mac/PC fluency required

  • Experience with Sprinklr (or similar publication tool)

  • Previous mid-level client contact

  • Documented ability to develop essential social deliverables such as POVs, Channel Strategies, and Content Strategies. (Work samples may be required.)

  • Highly organized and detail-oriented, efficient verbal/written communicator

  • Ability to work well independently and on teams

  • Positive attitude and entrepreneurial spirit

  • Foodies and/or a passion for health and wellness is a plus!

Does this sound like you? Apply today! 

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.