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CRM Project Manager

Mettawa, Illinois
Freelance | Job ID #68956 | Posted Last Month

Our client, a pharmaceutical organization, is looking for a CRM Project Manager to join their team! 

CRM Project Manager Responsibilities: 

  • Successful delivery of email campaigns to drive brand awareness and patient adherence across customer segments and geographies based on strategies developed by omni-channel CX Planners leveraging these modern platforms.
  • Serve as Project Manager, responsible for overall project definition, management and tracking, covering the entire lifecycle, from project definition and business requirements gathering, through implementation, including integration, training, data migration, go-live, support and closeout, including standard functionalities and custom developments
  • Ensure projects are delivered on time & budget
  • Manage external consulting partners
  • Define and execute project governance & communication
  • Track actual activities & resource spend
  • Communication project issues and resolution
  • Manage and optimize the campaign development process and life cycle from inception to activation
  • Maintain a pulse of campaign operations to ensure campaigns are delivering as intended and working with the Lab operations team
  • Oversee organizational project plans tied to release schedule, identifying organizational impact resulting from changes to planned timeline and provide brand Governance leadership
  • Enable new processes that create efficiency and agility and guide marketers and agencies in new ways of working
  • CRM/Digital channel project expertise and best in class operations
  • Leading implementation success for campaign and optimization initiatives
  • Supporting the consumer marketing automation platform with new capability rollout, best practices, operating models and implementing prioritized use cases
  • Delivering consistent enterprise usable standard ways of working, including CRM delivery frameworks and tools for use
  • Working with CRM Operations leadership - to ensure compliance needs, industry impacts to marketing programs and vendor management are supported

CRM Project Manager Qualifications:

  • Requires a minimum of 3+ years of progressively increasing responsibility in a project or product management role managing large, complex, CRM campaigns(s)
  • Proven track record of launching successful email campaigns and consumer programs
  • Understanding of software testing methodologies and software development life cycle process
  • In-depth knowledge of the product development and evaluation process. Exposure to Agile development a must
  • Knowledge of current marketing automation and email delivery technologies, and familiarity with how the digital ecosystem is evolving
  • Knowledge of commercial enterprise Marketing Automation Systems such as: Adobe Marketo, Adobe Campaign, Unica, Salesforce Marketing Cloud (SFMC), ExactTarget, Unica or other comparable systems
  • Requires strong collaboration and interpersonal skills to be effective managing through a highly matrixed organization
  • Skills required include business acumen, organizational assessment, creativity, interpersonal skills, and quantitative analytical abilities
  • Outstanding communicator and comfortable interacting with a diverse group of technical and non-technical people
  • Results-oriented, self-starter with passion for user experience, technology and digital transformation
  • A strategic mindset that allows you to prioritize projects, launches, and features, and balance immediate requirements with a long-term vision
  • Experience in pharmaceuticals or another highly-regulated industry preferred, but may not be required for a candidate with an exceptional track record of success in planning & implementing multichannel programs that can apply to the organization
  • Ability to work and lead independently initiatives without day-to-day supervision
  • Able to prioritize & gracefully manage competing priorities to ensure deadlines are met
  • Collaborative nature and ability to influence and guide cross-functional stakeholders
  • Exceptional functional knowledge and expertise on digital project management
  • Acumen for how digital agencies operate: scope of work process/mgmt., timelines
  • Inquisitive, strong analytical skills, including the ability to infer and apply learnings

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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