Customer Support Representative

Salt Lake City, Utah | Freelance | Job ID #58895 |
Posted Earlier this month
 

Our client, a top health and wellness company, is looking for a Customer Support Representative for their Salt Lake City, UT team for a 1+ year contract.

JOB RESPONSIBILITIES:

  • Respond to customer inbound calls, emails, and live chats; provide thoughtful answers to complex situations while minimizing the customer effort
  • Meet and exceed service level expectations, while providing outstanding customer service
  • Proactively identify and share customer insights in order to recommend process improvements that create customers for life
  • Support the team by executing on initiatives and collaborating on projects
  • Take initiative and identify areas of opportunity where you can contribute to the team's growth
  • Stay current with product/platform changes and be able to educate customers on such changes

SKILLS + EXPERIENCE:

  • 2+ years of customer service experience: preferably supporting customers via phone, email, and chat
  • Passion for creating exceptional customer experiences both by helping and retaining customers
  • Tech savvy with a strong knowledge of Android, iOS, and Windows devices
  • Critical thinker with strong analytical, organizational and problem-solving skills
  • Metrics-driven and proven ability to handle a high volume of customer interactions
  • Strong conflict resolution skills and even temperament in challenging situations
  • Strong written and verbal communication (English)
  • Ability to work in a fast-paced environment.
  • Salesforce knowledge/experience is a plus
  • You thrive in a dynamic environment, take ownership of customer needs, and use your creative problem-solving abilities to go above and beyond customer expectations

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.
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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.