Customer Support Specialist

Framingham, MA | Freelance | Job ID #45542 |
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A Fortune 500 company in Metro West is looking to hire a customer support specialist within their e-commerce team.


  • Point of contact for vendors and guide vendors through the onboarding process
  • Responsible for providing support process improvements including training and documentation
  • Provide appropriate feedback to product management to suggest feature enhancements
  • Track and record issues as they arise assigning them to the appropriate teams (QA, product, training)


  • 1-2+ years of experience in a similar role
  • Proficient with MS Office and other productivity software suites
  • Excellent communication skills through phone, in-person, and writing
  • Basic troubleshooting/analysis skills

Apply today to be considered!



  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V