Digital Account Manager

Burbank, California | Freelance | Job ID #49263 |
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Our client, a leading entertainment company, is seeking a temp Digital Account Manager for a project through mid-March that could extend.

This person will join a team that runs all digital account management for all partners, for anything that is store-fronted.

Skills and Requirements:

  • Some level of understanding of the digital space (storefronts, Amazon, Google, etc.).
  • Experience in account management regarding being able to talk to any partners --both internal (marketing teams, fulfillment teams, sales teams) and external stakeholders (Amazon, Google, Netflix, Hulu, anyone they distribute content to).
  • Must be flexible (there are issues that the team can't plan for and may need to stay late to resolve/support).


  • Supports digital account management team for domestic and international digital content distribution platforms.
  • Tracks asset creation and availability/readiness of core materials to support distribution requirements for each digital execution event (pre-orders, launches, asset refreshes, marketing/sustainment campaigns, etc.).
  • Support process improvements for availing, collecting, formatting and delivering content assets in the digital space.
  • Teams with the Lifecycle Planning and Product/Marketing teams to specifically address requirements associated with global digital product configurations and digital distribution platform profiles (capabilities, limitations and development roadmaps); provides project support on specific initiatives, which may be title franchise, market and/or platform specific.
  • Support team with managing multiple digital storefronts (ie, iTunes, Google) and ensure storefronts are correctly propagated with the correct product configuration, information and availability dates.
  • Monitor storefronts to ensure availed content is live, and non-availed content is taken down the storefront.
  • Document standard operating procedures and recommend process improvement ideas.
  • Able to use multiple tools and systems to manage digital metadata.
  • Ability to communicate (written and verbal) with internal and external stakeholders.
  • Ability to consolidate and understand datasets in excel.
  • Ability to help facilitate root cause analysis and gather data points as requested by digital account management team.


  • Undergraduate degree in TV/Film, Business and/or equivalent work-related experience.
  • 1-3 years of experience in digital media/content distribution (willing to accept recent college grads if candidate matches other qualifications).
  • Familiarity with the digital content supply chain in the entertainment industry.
  • Account management, customer service support and/or vendor operations experience.
  • Proficient in Microsoft Office suite (Excel & Powerpoint on an intermediate level).
  • Excellent communication (written and verbal) skills.
  • Excellent organizational skills and attention to detail.
  • Excellent customer service skills.
  • Proficient analytical and problem-solving skills.
  • Ability to work in a very collaborative, deadline-driven environment.
  • Ability to handle change and course correct plans as needed.
  • Genuine interest in digital content creation and consumption.

Does this sound like you? Apply today!



  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V