Digital Content Strategist

Framingham, MA | Freelance | Job ID #48053 |
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We’re looking for a great content designer/content strategist! You’ll focus on researching, creating and delivering information that people find truly valuable. Working closely in a cross-functional team alongside an Interaction Designer and Visual Designer, the Content Designer will manage the messaging component of the concept test team, led by a Digital, Product Manager. You will come up with concepts and write copy for both the initial tests and the ultimate consumer-facing executions. Of course, you will have in-depth experience in developing compelling, personalized stories across many different types of customer experiences and content. Your role includes everything from the concept test to Agile sprint planning, to designing/conducting/synthesizing primary and secondary research, to the messaging and presentation of user-facing content.

You’re an inspirational, collaborative, creative thinker and also capable of being the champion of the Content Design function a pushing other in the discipline to new levels of performance.


  • Design user research approaches participate in user testing and synthesize user research into actionable insights.
  • Determine information architecture and content structure (e.g. sitemaps, content models, content templates, pattern libraries).
  • Establish a tone of messaging and communication principles for customer experiences in alignment with the brand.
  • Provide guidance on information hierarchy and content layout.
  • Craft the overall story arch to be conveyed throughout customer experiences



  • At least 5 years in Content Design, 2 of them as functional lead or manager. Deep expertise in defining clear content, communication and storytelling principles.
  • Expertise in designing, executing and synthesizing user research across various methodologies (ethnography, resonance testing, surveys, intercepts, etc.).
  • Proficient in designing, executing and synthesizing competitive and comparative analysis.
  • Able to distill elaborate sets of information into simple, concise story-driven insights.
  • Agile (e.g., Scrum, sAFe) and/or Lean experience.
  • Broad knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along with cross-functional teams including business owners, engineering and product management.
  • Firm understanding of service and product design methodologies.
  • Able to work with complementary design disciplines including Design Research, Visual Design, and Interaction Design.
  • Excellent attention to detail, with a commitment to putting the user first.


Does this sound like you? Apply and Let’s connect today!




  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V