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Digital Product Operations Manager

Remote | Anaheim, California
Freelance | Job ID #69026 | Posted Earlier this month
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Our client, a major entertainment company, is seeking a Digital Product Operations Manager to join the team.

You will report to the Manager, Digital Product Operations,

Responsibilities:

  • Work with business partners to bring to life their Marketing, Sales and Brand needs on the Technology & Digital websites and apps
  • Under guidance from their leader, fosters effective working relationships and manages partner expectations, scope, budget discussions and project communications.
  • Develops strong partner relationships
  • Provides partners with a consistent point of contact and accountability for their digital business needs
  • Works collaboratively with cross-functional teams to address priority conflicts if they arise
  • Can frequently shift focus across multiple projects or lines of business
  • Collaborates with Manager, Lead and multiple partners to build business requirements, manage scope expectations, and deliver solutions within the established digital strategy
  • Collaborates with other Digital Product Operations Managers, Lead Digital Product Operations Managers, Product Analysts and Product Managers across various product lines and brands within Technology & Digital to support a frictionless Guest experience across touch points
  • Translating marketing concepts into detailed product requirements and executable tactics
  • Generates project briefs that illustrate the essential elements of a project including objectives, strategies, target audience, background, and execution considerations to share with Manager and Lead for approval
  • Writes detailed business requirements, or at least owns their quality
  • Responsible for the on-time, on-budget, on-strategy delivery of marketing- and operations-related projects
  • Escalates unresolved business, strategy, scope, and budget issues as appropriate to the Manager and Lead
  • Ensures appropriate review and sign-off of key deliverables with Technology & Digital teams and partners
  • Fosters effective working relationships with internal Digital Creative, Production, Product and Technology teams and often brokers solutions between them
  • Communicates changes in business strategic direction or priority shifts to Manager, Lead, and functional teams
  • Works closely with Production team to address business clarification needs and remove roadblocks

Musts:

  • A minimum of 2-3 years combined business, agency and/or digital experience with an understanding of consumer-facing websites, mobile and Digital marketing.
  • Experience with marketing, brand strategy, technology, and/or digital strategy
  • Experience with technical, user and business issues in a fast-moving digital organization
  • Willingness to take personal initiative
  • Strong verbal and written communication and leadership skills, including an ability to communicate effectively at the Manager level
  • strong collaboration and communication skills
  • Ability to work collaboratively across large matrix organizations

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.
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