Director of Retention and Loyalty

Wilmington, North Carolina | Permanent | Job ID #49344 |
Posted Earlier this month

Onward Search is looking for a Director of Retention and Loyalty for an awesome healthcare client near Wilmington, NC!

Job Requirements:

** Ability to go on-site 3 days/week preferred.

• Manage retention communications and promotions for customers in all phases of the renewal lifecycle. Improve Customer Lifetime Value (CLV).

• Manage the promotions Calendar for all marketing activities.

• Executes the multichannel contact streams for both new and disengaged customers, including email, direct mail, sms, retargeting & social campaigns.

• Responsible for all campaign elements including creative direction, page layouts, design and copy.

• Must be highly collaborative, working with cross functional leaders to gather their input in the development of new projects.

• Oversee all marketing initiatives for companies Rewards programs.

• Able to manage multiple vendors to optimize the yield from those relationships.

• Present performance data and insights to full Marketing team.

• Location flexibility: non-local candidates may travel to be onsite 3 days per week.

Does this sound like your skillset and experience? Apply today!



  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V