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eCommerce Operations Specialist

Bentonville, Arkansas
Freelance | Job ID #72422 | $27 - $30 hourly | Posted a month ago

Onward Search needs an e-Commerce Operations Specialist for a large retail client.  The eCommerce Operations Specialist is a pivotal contributor responsible for steering strategy and achieving business objectives. Within one of the business units, this role encompasses identifying avenues for enhancing the site experience and customer shopping, optimizing operational efficiency by leveraging technology and data, and taking charge of operational rhythm and performance evaluation. By fostering a genuinely customer-centric approach, you will play a significant role in bolstering sales, conversion rates, and customer contentment for our eCommerce business. This position will provide support to the eCommerce Site Acceleration Team.
This is a 4-month contract opportunity with the potential to hire.  Hybrid schedule with three days in-office located in Bentonville, AR.
As an eCommerce Operations Specialist you’ll: 

  • Collaborate with various teams across the organization to investigate partner inquiries and challenges and provide recommendations for effective solutions.
  • Conduct thorough and ongoing analysis of partner operations to monitor performance, identify inefficiencies, and contribute to the enhancement of product and tool development.
  • Identify opportunities for enhancing partner operations and associated tools and systems.
  • Analyze trends to pinpoint the underlying causes of moderately to highly complex issues.
  • Generate solution recommendations and outline implementation strategies for proposed remedies.
  • Offer secondary level and executive escalation support by partnering with internal and external stakeholders to pinpoint the roots of issues, devise solutions, and ensure resolution for issues of moderate to high complexity.
  • Regularly liaise with cross-functional teams to ensure timely issue resolution. Monitor and oversee tickets to guarantee prompt and agreed-upon solutions, promptly escalating unresolved matters.
  • Delve deeply into business challenges, providing suggestions to internal stakeholders for improving customer experience, streamlining processes, and boosting traffic, sales, and conversion rates.
  • Demonstrate expertise in on-site metrics and strategies for driving meaningful change.
Skills & Experience needed:  
  • Bachelor’s degree in a relevant field or equivalent practical experience in Business, Marketing, or a related discipline.
  • Skilled in utilizing Microsoft Office Suite tools (Excel, PowerPoint, Word); proficiency in VLOOKUPs and Pivot tables is mandatory.
  • Exhibits adaptability and a proactive approach within a dynamic environment characterized by multiple priorities.
  • Demonstrates the capability to collaborate effectively within a fast-paced, cross-functional setting and a readiness to undertake additional responsibilities beyond the primary role when required.
  • Offers expertise gained through involvement in a blend of retail and omni-channel operations, or experience in eCommerce logistics is an advantageous asset.

To be considered for this eCommerce Operations Specialist opportunity, apply today! 

What’s in our benefits packages:  

  • Medical, Dental, and Vision Insurance 
  • Life Insurance 
  • 401k Program 
  • Commuter Benefit 
  • eLearning 
  • Education Reimbursement 
  • Ongoing Training & Development  
  • *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.  

At Onward Search, our job is to find you dream jobs.  

We are creatives, marketers and digital wizards who use our talents to connect talented people with the nation’s leading brands. And our relationship won’t end with your start date.  

More than recruiters, we are your advocates, advisors, and employers of record. We pay weekly, make sure your needs are met, and measure our success by yours. Join us. 

DE&I is not just our promise, it’s our passion. 

Onward Search is an equal opportunity employer dedicated to a policy of non-discrimination in employment regarding race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other classification protected by federal, state and local laws and ordinances.  


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Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.

Pay: $27 - $30 hourly


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