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eCommerce Search Architect

Newport News, Virginia | Permanent | Job ID #46084 |
Posted Last Month
 
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Onward Search is looking for Sr. eCommerce Search Architects and Analysts to help lead a team at a fortune 500 company with offices near Richmond and Newport News, VA.

Job Description:

You'll be a key player in managing the structure, display and quality of website search and navigation functions while building a strategy that will increase online sales and key site conversions. The ideal candidate will have a focus on customer requirements and have passion toward driving continuous improvements to online presence.*Technical understanding of Endeca highly preferred*

RESPONSIBILITIES:

Search:

  • Work with 3rd party tools to analyze and optimize customer search experience on multiple sites
  • Determine and execute strategies that will reduce null search results, reduce exit rates, and increase search conversion rates
  • Set strategy for proper content layout for best search results through internal and external sites
  • Through research and analysis, set proper relevancy rankings, create redirects and thesaurus entries, and set up keywords for better search results
  • Establish success criteria and evaluate current success to establish a benchmark
  • Develop and maintain reports to measure effectiveness of search strategy, and to communicate results to senior management team
  • Work with analytic team, usability team and IT to develop consistent testing on search strategies
  • Serve as the expert in the search function and work collaboratively with developers and analysts to implement search functionality
  • Develop and manage strategies, timelines, and budgets for online search
  • Perform regular competitive analysis
  • Employ methodology for making search tuning changes to create a rich environment for the customer

eCommerce ebusiness Navigation:

  • Work with business groups, usability team, product content and analytic team to set top level navigation for multiple sites
  • Develop, maintain, and implement strategy for which product content is displayed as part of navigation (properties & dimensions)
  • Work with merchandisers to develop landing page strategies around heavily visited sections or search terms
  • Work with analytic team, usability team, and IT to develop consistent testing on navigation strategies
  • Perform regular competitive analysis
  • Use 3rd party analytic data and usability testing results to analyze conversion results and strategies
  • Develop and maintain reports to measure effectiveness of navigation strategy and communicate results to senior management team

Customer Relations:

  • Understand internal and external customer data needs and expectations for online search & navigation (to include professional contractors, end consumers, associates, etc.)
  • Work cross-functionally to define search strategy and navigation structure on various online channels
  • Address and resolve complaints in a timely manner, with courtesy and respect

Qualifications:

  • Undergraduate Degree in Marketing, Information Technology, or related field preferred
  • 5 or more years of progressive experience in knowledge management, content management and architecture
  • Search engine implementation and optimization experience required
  • Proficiency in search technologies - Endeca preferred. Familiarity with Oracle Commerce, Oracle ATG, or Experience Manager beneficial.
  • Strong familiarity with user experience design, SEO, and search analytics - Adobe Analytics preferred.
  • Skills in metrics, experiment design, and/or quantitative analysis to clarify the user’s experience
  • Proven success working with technical and non-technical members of a team
  • Experience designing and building taxonomies and controlled vocabularies
  • Management of multiple tasks/projects while providing daily support for a diverse set of applications
  • Excellent product knowledge of FEI products from a broad range of categories and manufacturers
  • Ability to analyze data issues, produce working solutions, and work with and analyze multiple data sets
  • Proven interpersonal skills (managing meetings, scheduling activities, monitoring progress, reporting to management, presentation skills)
  • Good understanding of content management system and web applications
  • Ability to work well independently and as a team
  • Must possess a "think outside the box" mentality to seek new and innovations solutions and practices
  • Poise and maturity to interact with management
  • Excellent customer service, leadership, attention to detail, listening skills, and negotiation skills are essential

ecomm, ebiz, ecommerce, e-commerce

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Disclaimer:

  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V