Global Help Desk Analyst

Chicago, Illinois | Freelance | Job ID #57048 |
Posted Last Month
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Global Ecommerce Client in Wausau is seeking a Global Service Desk/Help Desk Analyst to join them for a contract-to-perm hire role.

This position is responsible for providing first level support to end-users and their devices as well as incident management for each incident within the technical environment.
  • Troubleshoot complex problems and provide complete solutions to ensure a high level of customer satisfaction
  • Support all areas of IS&T on technical improvements/changes
  • Work ticket and call queue with speed and thoroughness by analyzing issues, providing quick resolution and thorough documentation of resolution within the ticket
  • 1 year of experience in a similar position
  • Knowledge of Windows server environment/Active Directory
  • Enthusiastic, goal-oriented team player with a service-oriented attitude
  • Exceptional troubleshooting skills

Does this sound like you? Apply today!

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.