Help Desk Support Specialist 3

Atlanta, Georgia | Freelance | Job ID #57628 |
Posted Last Month
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Onward Search is hiring a Help Desk Support Specialist 3 on a 1-month contract basis that has the potential to extend through the end of the year with a government client with offices in Druid Hills.

Job Summary:

  • Under supervision, assists clients with Tier I issues or forward to Tier II support for issues beyond their subject matter expertise
  • Work and communicate with employees, internal clients, to provide information and services targeted to meet client needs


  • Must have great people, organizational and problem-solving skills (required)
  • Technically competent with knowledge of systems management, development and implementation methods and infrastructure
  • Demonstrated CCNA (Cisco Certified Network Associate) experience is a plus
  • May serve as liaison between clients and technical staff in implementation and development of business process automation
  • Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations
  • Responds to internal and external client concerns regarding the web site
  • Receives additional training as required, to gain full proficiency and experience in all areas
  • May perform clerical duties in support of the unit
  • Provides information to answers to inquiries from external clients regarding all aspects of specific program area of unit
  • Provide phone and deskside support for all DCA users, as well as identify, research and resolve IT operational issues
  • Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems (e.g., business and/or custom applications, devices)
  • Demonstrate experience designing, installing and supporting workstations, and agency IT systems environment containing a blend of Windows Servers 2008-2012, Windows workstations, LAN, VPN, Microsoft Exchange 2010 Server, Microsoft SharePoint, Active Directory, VOIP, business and custom applications
  • Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products 0365 (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, System Center suite, SharePoint 2010 or newer, etc.)
  • Perform printer and copier installations and toner replacement activities
  • Proactively provide KPI reports, and documentation on systems / application operations


  • ServiceNow ticketing system (Highly desired 3 Years)
  • Microsoft MCSE and/or MCSA certification preferred (Nice to have 3 Years)
  • Demonstrated experience working in ITIL Service Management organization (Nice to have 3 Years)
  • Demonstrated CCNA (Cisco Certified Network Associate) (Nice to have 3 Years)
  • Cannon Printers & Scanners (Highly desired 2 Years)
  • Active Directory. (Highly desired 2 Years)
  • Office 365 (Required 2 Years)

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.