HR Case Manager

San Francisco, California | Freelance | Job ID #60001 |
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Our client, an internet platform, is looking for a HR Case Manager, with 3-4 years experience. This is a 100% remote contract, 40 hrs/wk, through January 2022.

Responsibilities include:

  • Help manage their flexible work program and the related processes and systems – this program promotes internal mobility and flexible work options for employees
  • Manage case management with highest level of internal customer service
  • Exhibit HR judgment regarding programmatic strategies
  • Partner with Program Manager to implement new resources and guidelines
  • Partner across multiple functions (Legal, Tax, Payroll, etc.) to assess Flexible Work Program requests and propose potential solutions for employees and managers
  • Analyze data and watch trends to help inform the team on how to improve their workforce plan
  • Create program resources, collateral and best practices to educate and support employees and managers
  • Help improve employee experience
  • Support ad hoc programs and projects as needed
  • Present training to groups at all levels and the ability to answer questions


  • BA/BS in related area of focus (Human Resources, Management, I/O Psychology, Organization Development)
  • Experience with ticketing systems utilizing Salesforce (or similar software) preferred
  • Working knowledge of HR practices and/or talent management and/or HR case management
  • Creative problem solver - ability to work with case SLA's and relocation requests.
  • Experience with data analytics/report tracking would be a plus

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.