IT Analyst

Los Angeles, CA | Freelance | Job ID #61437 |
Posted Last Month

Our client, a video game company, is seeking an IT Analyst to join the team.

You will work on the team and be responsible to:

  • Dedicated to providing customer-focused technical support for our numerous esports broadcasts
  • Work closely with the Esports League Operations, Broadcast Production Management and the Technical Operations teams to support both on-site and remote event productions
  • Support Player Facing On-Air production, responds to, identify, and resolves emergent player and game incidents during broadcast
  • Perform decisive troubleshooting during urgent higher stress situations
  • Maintain clear and timely communication with customers during incidents
  • Maintain, inventory, and repair esports infrastructure/hardware; such as stage systems, internal software applications, and servers
  • Identifies and proposes opportunities to eliminate inefficiencies or systemic issues
  • Produce documentation and routine reports to help solve and log show facing technology issues
  • Provide supplementary support to adjacent tech operation teams during non-broadcast hours
  • Work varied schedules, nights, weekends, and/or holidays


  • 35 years of industry experience or an advanced degree
  • Extensive knowledge in supporting Windows OS systems and basic troubleshooting with LAN/WAN
  • Ability to provide constructive feedback around practices, tools, and methods related to production, broadcast and IT operations
  • Strong grasp of methodological troubleshooting; critical thinking, analytical reasoning, and problem-solving
  • Experience following technical best practices within your team, including process reviews, implementation standards, tools improvements, and testing
  • Experienced with automation and scripting working knowledge on how to take a manual task and execute it through an automated process
  • Understanding of IP based protocols and their effective use in both LAN and WAN environments
  • Solid grasp of networking fundamentals to identify likely problems and utilize management tools
  • Operations process knowledge such as runbooks and SOPs
  • Experience with system administration, monitoring, imaging, and asset management
  • Knowledge in PC performance in regards to game to streaming and common apps

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.