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ITSM Program Manager

Remote | Los Angeles, California
Freelance | Job ID #68916 | Posted Last Month

Our client, a gaming company is looking to bring on a Program Manager.

  • The Program Manager (PM) is responsible for coordinating the day-to-day efforts of the program staff in support of IT Services Management projects
  • The PM serves as the primary point of contact for all day-to-day operational tasks to include Project and O&M Activities
  • The PM must have experience with diverse IT Service Management and Agile Development projects and be able to manage a portfolio of projects
  • The Program Manager must be able to identify and mitigate risks to the program and manage to cost, schedule and performance

Day to Day

  • Build and maintain strong and effective relationships with the stakeholders, vendors, and the other Program Team to secure compliance with schedules, resolve problems and coordinate tasks
  • Monitor progress and exercise control of schedules and reporting, including the preparation of reports and contractual data

To Qualify:

  • 8 - 10 years of experience managing programs
  • Nice to have Certified Scrum Master (CSM)
  • Nice to have Information Technology Infrastructure Library Version 3 (ITIL V3)
  • Bachelor’s Degree
  • Must have Strong interpersonal skills

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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