The Operations Center acts as the central nervous system for technology and products at our client. Our team is responsible for the health and performance of more than 100,000 systems globally. Engineers in this role are exposed to the most advanced web serving infrastructure in the world! You will be the client's 1st line of offense battling issues affecting the reliability of our products and services. You will also be responsible for interfacing with internal/external customers on operational issues, working with senior engineers resolving complex incidents, and facilitating communication between various operations and engineering teams.
You are a highly motivated and passionate individual that desires to play a key role by coordinating operations and engineering teams to identify, triage, and resolve customer-impacting incidents, verify service impact to the end-users, and work alongside subject matter experts to identify the root cause. You will play a major role in working effectively with peers to create a positive environment within the team (you know how to have fun in a busy work environment!). You have excellent written and verbal communication skills; critical thinking and troubleshooting skills; the ability to multitask in order to facilitate the resolution of multiple incidents at any given time; and the vision to automate in order to better scale and streamline processes.
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