Lead Digital Product Manager

Kansas City, Missouri | Permanent | Job ID #55907 |
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Our Client, a leader in the financial industry, is looking to add a Lead Digital Product Manager – Customer Journeys to join a growing digital design team. This position is located in Kansas City, MO in the heart of Kansas City. In this role, you will have the opportunity to create superior digital experiences for their customers by knowing and predicting their needs while delivering unparalleled support and transparency.


The selected candidate must have a passion for delivering exceptional experiences for clients, prospects, and associates that align with brand guidelines with a promise of providing expertise and care. This product leader will lead a team focused on the core digital financial product by understanding their users to better serve their needs and guiding expansion of the product line. Your focus is on the customer journey. You will and evaluate the current customer journeys, end to end, and make recommendations on how to improve our experiences. Must be able a strong communicator and customer advocate.

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  • Have experience with strategy & direction, creating and maintaining an executable roadmap for the core product growth strategy by understanding the needs of the user.
  • Work closely with senior leaders to meet or exceed goals focused on client and revenue growth and conversion improvements.
  • Lead, manage, and coach your team to create superior digital experiences for our clients by knowing and predicting their needs while delivering unparalleled support and transparency.
  • Collaborate with internal and external partners to design, develop and implement new products or programs.
  • Cultivate strong relationships among working teams in IT, Data Science, and Marketing. Monitor and analyze key performance indicators and stay abreast of the competition and emerging trends.
  • Be a champion of data-driven product decisions. Distill this information into meaningful reports and recommendations.
  • Understand the operational elements of the experience and make real-time calls to optimize performance.
  • Ensure that features are brought to life by leveraging processes and people across the enterprise.

Does this sound like you? Apply today! 

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.