Esports IT Analyst - Tech Operations

Los Angeles, CA | Freelance | Job ID #67765 |
Posted Last Month
 

Our client, a video game company, is seeking an Esports IT Analyst - Tech Operations to join the team.

Responsibilities:

  • Responsible for Pro player facing systems, hardware, and stack relating to the management, triage, and maintenance of said systems
  • Dedicated to providing customer focused technical support for our numerous esports broadcasts.
  • Works closely with the Esports League Operations, Broadcast Production Management and the Technical Operations teams to support both on-site and remote event productions
  • Support Player Facing On-Air production, responds to, identifies, and resolves emergent player and game incidents during broadcast
  • Maintain clear and timely communication with customers during incidents
  • Manage inventory, maintenance, setup, and troubleshooting for all IT hosts and devices in the esports fleet, up to and including: PCs, laptops, mobile devices, etc.
  • Identifies and proposes opportunities to eliminate inefficiencies or systemic issues through Process development, Automation, and Documentation
  • Produce documentation and routine reports to help log show facing technology issues
  • Ensure tech compliance based on company standards and security policies
  • Work varied schedules, nights, weekends, and/or holidays, and occasionally travel

Musts:

  • 3+ years of industry experience or an advanced degree
  • Experience building and managing windows image creation, deployment, and endpoint management at medium to large scale (MDT, WDS, SCCM, FOG, or similar technologies)
  • Ability to provide constructive feedback around practices, tools, and methods related to production, broadcast and IT operations
  • Strong grasp of methodological troubleshooting; critical thinking, analytical reasoning, and problem-solving
  • Strong communicator and able to organize effectively
    Experience following and enforcing technical best practices within your team, including process reviews, audit of standards, tools improvements, and testing

Pluses:

  • Experienced with automation and scripting working knowledge on how to take a manual task and execute it through an automated process
  • Experience supporting IT at live events, conventions, conferences, or relevant gatherings
  • Familiarity with MDM solutions and managing mobile device users in a restricted environment
  • Solid grasp of basic networking fundamentals and experience in identify and verifying likely problems
  • Experience contributing to a technical operations knowledge base such as runbooks and SOPs
  • Experience with system administration, monitoring, imaging, and asset management
  • Knowledge in PC performance in regards to game to streaming and common apps
  • Experienced with fast paced troubleshooting, event tech operations, and maintaining high levels of service in a broadcast environment

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.
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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.