NOC Tech

Los Angeles, CA | Freelance | Job ID #58817 |
Posted Earlier this month

Our client, a video game company, is seeking a NOC Technician to join the team.

You will work on the IT team and be responsible to:

  • Act as the first responder, triage agent, incident commander, or fixer for anything from server, network, and other infrastructure related problems, to in-game issues, internal incidents, and more
  • Comfortable multitasking to reactively address issues affecting players and service
  • Communicate emergent issues both internally and with players globally
  • Handle technical and process improvement projects across a wide array of subjects
  • You are a proactive problem solver, who does not need a great deal of direction to follow up and ensure player pain and team pain is being resolved


  • 2 years of NOC Technician or equivalent role (Analyst, Sys Admin, Live Operations, Net Admin, etc)
  • Detailed experience with the following:
  • Monitoring solutions eg: NewRelic, Nagios, Elastic Search, Grafana
  • Diagnostic tools eg: BigPanda
  • ITIL-based Ticketing systems eg: ServiceNow, JIRA
  • Exposure to Linux systems implementations
  • Understanding of the core concepts of operating systems, networking, software life cycles
  • Understanding the basics around databases, sql vs no-sql, etc
  • Some practice with basic scripting
  • Scripting/programming proficiency is highly desired
  • AWS proficiency is a plus
  • Experience working on deployments in a live environment is a plus

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.