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Insights Operations Moderator

Los Angeles, CA
Freelance | Job ID #67531 | Posted Last Month

Our client, a video game company, is seeking a Research Moderator to join the team.


  • Join the Insights discipline which is a group of researchers, analysts, data scientists, and strategists responsible for solving problems and executing analyses that enable team to make difficult decisions with confidence.
  • Work closely with the researchers supporting when they test new products and features with players
  • Assist in set up of test and survey designs for playtests
  • Understand research requirements and translate those into data pulls for recruiting players into playtests
  • Carry out research (scoped and written by Researchers) through usability studies, expert reviews, and playtests by moderating tests, observing users, taking notes and compiling observations into actionable results
  • Observe participants during playtests, take and compile notes
  • Assist researchers with the creation of clear, easily digestible research reports by compiling results
  • Assist with overall execution of user-tests including but not limited to the set up of all materials needed to run playtest, day-of set up and review of test products/features being tested in lab, participant facilitation, post lab clean ups
  • Work closely with the Playtest Operations team to coordinate the logistics and execution of research studies to ensure projects run smoothly, including scheduling, participant recruiting, and playtest moderation


  • Min 6 months experience with user research or focus group moderation
  • Basic SQL or Python proficiency (or other equivalent language)
  • Experience with survey software of choice (e.g., Qualtrics, SurveyMonkey, Question Pro, etc.)
  • Ability to work collaboratively with others
  • Your background in user research and moderation will ensure that playtests provide actionable player feedback to stakeholders


  • BA or BS in Psychology, Anthropology, Cognitive Science, Human-Computer Interaction, Human Factors, or a related discipline
  • Experience working in video game industry
  • Experience with game design fundamentals
  • Experience with game development production cycle
  • Experience running playtests or similar live-production research projects
  • Experience with Parsec or similar remote testing tool

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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