Mainframe Support Specialist

Woonsocket, Rhode Island | Freelance | Job ID #62937 |
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Our client is seeking a Mainframe Support Specialist for a CONTRACT-to-PERM engagement with a national health organization. Specific responsibilities of the beneficiary include (but not limited to), supporting the production support team and their work assignments, service levels, design & execute process improvements and undertake tasks as needed to allow the production support Manager/Advisor to focus on the overall service improvements.

You will be the key in identifying remediation tasks and implement solutions to reduce number of production incidents, Interaction with business users for requirement clarification and resolution of incidents reported, responsible for root cause analysis for major incidents.

You will be the key in providing workaround solution of production batch issues, assign tickets to team members, track fixing of issues and verification of the break-fixes, performing root cause analysis of issues and arriving at a permanent fix to avoid recurrence of the issues, process improvement to improve system stability and performance.Ensure compliance with corporate standards, policies and regulations (SOX, PHI, and PII etc). This role will collaborate with teams spanning the Retail IT tower, Business, and IEI teams.


  • Troubleshooting batch events in Informatica, Unix, SAP and Mainframe technology (50%)
  • Perform analysis of recurring problems, provide recommendations and work with outside teams to identify/implement solutions
  • Perform analysis and provide recommendations to enhance support processes such as documentation and/or monitoring


  • Must have at least 3 years of experience in Production support/maintenance in an onshore-offshore model environment
  • Must have and proven strong Analytical, positive attitude towards analyzing, recovery and fix an issue
  • Must have 3 or more years of coding & troubleshooting experience with IBM Mainframe with the following Programming Languages: COBOL, JCL, EZT (CICS and REXX is a plus),
  • 3 or more years with following tools: Expeditor, Abend-Aid, File-Aid, SCLM
  • 3 or more years with the following databases: File- Physical Sequential, VSAM
  • 3 or more years with the following utilities: DFSORT, ICETOOL
  • Working experience in Control-M, IBM Tivoli, Systemware, Unix, Informatica, Oracle, SAP is a plus
  • Bachelor's degree or foreign equivalent in Computer Science, Information Systems, Engineering, or related field is required
  • Assure quality, security and compliance requirements are met for supported areas
  • Position will work closely with our vendor and internal technical partners
  • Basic understanding of application development/architecture, change management, incident and problem management is a plus

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.