Manager, Business Operations

San Jose, CA | Freelance | Job ID #57202 |
Posted Last Month
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Onward Search has an exciting opportunity for an experienced Project Management professional overseeing business operations for one of our top clients in San Jose, CA. We are seeking this individual for a 6 month extendable contract. Apply today to learn more!

  • Lead business cadences (e.g., weekly business reviews, monthly initiative reviews, quarterly operating reviews), with interactions and collaboration with various teams around the Global Customer Service team, including senior executives
  • Lead creation of executive presentation materials
  • Help define the overall strategy for Self & Guided Service and the processes that are necessary to drive them
  • Understand the dynamics and drivers of critical metrics and provide business recommendations accordingly
  • Lead ad hoc initiatives that are essential to meeting business plans for the year and require cross-functional execution
  • Drive strategy development for newly emerging initiatives
  • Design and deliver on processes that will help drive operational rigor such as strategy documents and business planning
  • Partner closely with analytics and content teams to ensure proper measurement instrumentation, monitoring and reporting of product success post launch
  • Evangelize the Self-Service products across the organization, drive integration and ensure desired positive impact is achieved


  • Stellar analytical skills and experience crafting/visualizing business strategy
  • Clear communicator (verbal / written)
  • Can build the business “story” and then is able to develop the materials to support the telling of that narrative to an executive level audience
  • Ability to balance dynamic tasks with short turnaround, to meet tight deadlines, handle a dynamic and changing environment, and have good judgment
  • strong attention to detail and quality, ensure the organization is operating with focus and rigor
  • Enjoys operational precision and detailed program management, but understands the broader strategic context of the business
  • Will take the lead in maintaining operating cadence and driving perfection
  • Has the confidence and maturity to interact with senior executives, often making requests of their time to provide inputs
  • Can be autonomous and self-reliant
  • Deep understanding of who eBay users are, their needs and issues across their customer journey
  • Technical savvy to support an understanding of the technical capabilities and constraints
  • Standout colleague with collaborative mentality: Must be able to build strategic relationship across organization and levels
  • A willingness to seek answers and proactively mine information needed to create a successful product and customer experience
  • BS Required, MS/MBA Preferred
  • 7-10 yrs relatable experience, with 3+ years of that experience in strategy development either with a major

Please apply today for consideration!

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.