Manager, Customer Analytics

Needham, MA | Permanent | Job ID #60868 |
Posted Last Month

Our client, a Global restaurant is seeking a Manager of Customer Analytics to join them onsite in St. Louis for a full time PERM position.

The Customer Analyst, Loyalty will create data-driven insight and strategic marketing uses around loyalty member data.


  • Develop and maintain an in-depth understanding of our data resources, including operational databases, and data flows with external partners
  • Querying data warehouse or other sources of data to create analytical datasets
  • Application of research methodology in statistical applications to develop powerful analyses to help understand our customer better
  • Evolving analytical approaches in coordination with loyalty team members and other analytical contributors to craft the most appropriate project design and outcomes
  • Selecting and using a range of statistical methods to create insight. Methods can include clustering, predictive modeling, market basket analysis, regression analysis, explanatory analysis, descriptive analysis or any number of techniques to create insight
  • Provide Marketing business-area direction to the Data Science, Insights teams and analytics vendors to understand trends and impact on data, analytics design and findings
  • Presentation of analytical findings to the loyalty team and guiding them in the proper interpretation and use of the results
  • Interface with a range of analytical understanding and adapt communication to the needs of the level of understanding
  • Contribute to database projects, which often require participation of all stakeholders
  • Ensure that standard operating procedures and corporate privacy and data security policies are observed


  • Bachelor’s Degree in Information Technology, Mathematics, Statistics or Marketing is preferred; or credentials within related data/analytical fields
  • Master’s or PhD degree in mathematics, analytics, statistics, or actuarial science a plus
  • 5+ years of experience working with customer and/or transactional data
  • 5+ years of experience working with marketing database solutions on multi-channel marketing and one-to-one communication (CRM) approaches preferred
  • Ability to understand business objectives and requirements, organize and interpret research results, and deliver insights and recommendations in the Marketing environment
  • Project management experience
  • Experience with data analysis tools such as Python, SAS, SPSS, Tableau, R
  • Experience with data query tools such as SQL and warehousing technologies such as Oracle and Hadoop
  • Experience with the Microsoft Office Suite

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.