Marketing Operations Manager

Baltimore, MD | Freelance | Job ID #49058 |
Posted Last Month
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Onward Search is partnering with a premier e-commerce company in Baltimore, MD for a Marketing Operations Manager for a 6-month assignment - temp-to-perm opportunity;

The Marketing Operations Manager will own and drive Global Marketing process development, optimization and implementation. They will be Subject Mater Expert on core end-to-end processes driving strategic brand alignment, creative conception and 360 go-to-market activations. They are responsible for designing processes, solidifying roles + responsibilities and standardizing deliverables to drive teams to optimal outcomes. They need to have a natural curiosity, be a creative problem solver and eager to understand and engage the org from a 360 perspective. This person strategically connects the dots, provides teams w/efficient and effective ways of working and, ultimately, keeps the team motivated and chased after greatness.



  • Opportunity Assessment. Scan the organization for high-impact, high-leverage improvement, and cross-functional collaboration opportunities; recommend strategic areas of focus and prioritization.
  • Process Pipeline Prioritization. Partner w/Marketing Leadership to develop quarterly process development roadmap which prioritizes new projects in the context of pre-existing workload, available resources, and timing requirements.
  • Process Development. Align w/key cross-functional partners to map new ways of working, confirm RACIs, articulate resource needs and detail deliverable expectations.
  • Process Evaluation. Regularly hindsight existing Marketing processes and align w/cross-functional partners on process evolution for better efficiencies and effectiveness go-forward.
  • Constantly seek out industry / organizational best practices; recommend opportunities for adaption to optimize existing processes and work streams.
  • SOP Manual. Build out and maintain the Marketing team’s digital resource to access new and existing process information; standardize the toolkit and formats (maps, RACIs, templates, etc.) for consistency and ease of adoption.
  • Communication + Training. Alert Marketing teams on new/updated processes + project pipeline status; onboard new teammates and hold regular training sessions to roll-out new ways of working to the existing team.
  • Implementation. Develop implementation roadmaps and change management guidance for more complex processes; own and drive implementation of select processes to ensure successful long-term adoption.


  • BA required MBA preferred.
  • Minimum of 2-4 years of relevant marketing experience in a fast-paced, product-oriented, consumer-driven company and previous leadership experience.
  • Knowledge of process development methodologies, techniques, and tools.
  • Experience w/change management and new process implementation.
  • Comfortable taking initiative and ownership of projects.
  • Ability to work independently as well as team environments.
  • Strong interpersonal. presentation and writing skills.
  • Strong knowledge of competitive brand landscape within the industry.
  • Proficient in Keynote, PowerPoint, and Excel.

Does this sound like you? Apply today! 



  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V