Account Manager

Our Account Manager drives business growth by maintaining and growing relationships between the teams. This role serves as a lead and is responsible for retail satisfaction, ensuring experience matches or exceeds their expectation. This position is expected to oversee the creative and merchant relationships and make certain all teams are consistently receiving best-in-class service, representing the needs and goals within the organization.

The Account Manager is involved in any pre-production meetings to ensure a proper understanding of the scope of the project and also schedule a recap of the project to glean feedback for improvement with the teams. The Account Manager will enhance the communications, and productivity of projects between the business teams and the creative teams.

Responsibilities

• Act as an elevated point of contact for assigned teams and projects (primary day-to-day contact is generally the Producer).
• Manage and develop strong relationships with business decision-makers through ongoing communication.
• Be the known point of communication for all issues and conflict resolution. Ensure that business and creative issues are dealt with efficiently, informing management of any problems that arise.
• Be the known contact for all requested services outside of the established production routine.
• When necessary, maintain contact with business and creative for all phases of projects, ensuring smooth communications at all times.
• Ensure project schedules are communicated and adhered to.
• Work closely with the project teams to maintain a continuous high-level knowledge of project status.
• Provide regular two-way clear communication between the businesses and creative teams, provide strong team representation, and set proper expectations.
• Establish routine check-ins to ensure continued growing business satisfaction.
• Provide a calendar for category pages and home pages based on business needs.
• Be the liaison between different stakeholders when changes arise within your designated projects.
• Monitor seasonal business needs by category for larger creative initiatives.
• Develop and document protocols and routines for a premium experience.
• Ensure all processes and procedures are completed, quality standards are met.
• Collaborate with Creative Directors to audit delivered imagery and/or final output to ensure that they met or exceed quality standards and business expectations.
• Review all major deliverables outside of the normal production (i.e. strategic briefs, styles guides, test imagery, marketing imagery) before delivery.

Minimum Qualifications

• • Bachelor’s degree or equivalent industry experience
• • Minimum of 2 years in account management or client services in a creative production environment or media agency
• • Proficient in Excel, Word, PowerPoint, Outlook on MAC or PC
• • Leadership skills, excellent communication, and interpersonal skills with the ability to demonstrate initiative, self-motivation, and assertiveness

Preferred Qualifications

• Strength in developing strong internal/external relationships
• Track record for forward and innovative thinking
• 2+ years experience growing business relationships, managing relationships with a value of at least $1M
• Strong written and verbal communication skills
• Demonstrable growth with the ability to assist in building and implementing long term strategic creative plans

Does this sound like you? Apply today! 

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search is a drug-free workplace.

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