Account Manager

Onward Search needs an Account Manager for a multinational retail company. 

You'll join their in-house marketing agency that is uniquely designed to help brands reach hundreds of millions of shoppers across their entire shopping journey, online and in stores.

Job Description:
This role serves as a lead and is responsible for retail satisfaction, ensuring experience matches or exceeds their expectation. This position is expected to oversee the creative and merchant relationships and make certain all teams are consistently receiving best in class service, representing the needs and goals within the organization.

The Account Manager is involved in any pre-production meetings to ensure proper understanding of the scope of the project and also schedule a recap of the project to glean feedback for improvement with the teams.

The Account Manager will enhance the communications, and productivity of projects between the business teams and the creative teams.

Responsibilities:

• Act as an elevated point of contact for assigned teams and projects (primary day-to-day contact is generally the Producer).
• Manage and develop strong relationships with business decision makers through ongoing communication.
• Be the known point of communication for all issues and conflict resolution.
• Ensure that business and creative issues are dealt with in an efficient manner, informing management of any problems that arise.
• Be the known contact for all requested services outside of the established production routine.
• When necessary, maintain contact with business and creative for all phases of projects, insuring smooth communications at all times.
• Ensure project schedules are communicated and adhered to.
• Work closely with the project teams in order to maintain a continuous high-level knowledge of project status.
• Be the liaison between different stakeholders when changes arise within your designated projects.
• Review all major deliverables outside of the normal production (i.e. strategic briefs, styles guides, test imagery, marketing imagery) prior to delivery.

Minimum Qualifications:

• Bachelor's degree or equivalent industry experience
• Minimum of 2 years in account management or client services in a creative production environment or media agency
• Proficient in Excel, Word, PowerPoint, Outlook on MAC or PC
• Leadership skills, excellent communication and interpersonal skills with ability to demonstrate initiative, self-motivation and assertiveness
• High level of ethics and integrity
• Highly organized and focused multitasker with strong attention to detail
• 2+ years experience growing business relationships, managing relationships with a value of at least $1M
• Ability to travel as needed between locations

To learn more about this Account Manager opportunity, apply now and chat with a recruiter today! 

What’s in our benefits packages:  

• Medical, Dental, and Vision Insurance 
• Life Insurance 
• 401k Program 
• Commuter Benefit 
• eLearning 
• Education Reimbursement 
• Ongoing Training & Development  
• *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.  

At Onward Search, our job is to find you dream jobs.  

We are creatives, marketers and digital wizards who use our talents to connect talented people with the nation’s leading brands. And our relationship won’t end with your start date.  

More than recruiters, we are your advocates, advisors, and employers of record. We pay weekly, make sure your needs are met, and measure our success by yours. Join us. 

DE&I is not just our promise, it’s our passion. 

Onward Search is an equal opportunity employer dedicated to a policy of non-discrimination in employment regarding race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other classification protected by federal, state and local laws and ordinances.  

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