IT Service Engineer

Rahway, New Jersey | Freelance | Job ID #58624 |
Posted Last Month

Lab Computing IT Service Engineer will work for our client within a project role at the customer’s site. They will provide project IT support services with focus on software for analytical laboratory instruments from all vendors. The designee will team up with the globally acting lab computing division.

Job Duties:

  • Execute Windows 10 Operating System upgrades on laboratory applications typically integrated with instrumentation
  • Applies customer specified benchtop computing design and processes for client supplied computers
  • Apply client security packages on vendor supplied lab computers
  • Implements Windows based security, including: user / group permissions, file / folder permissions, group policies, local security policies, etc.
  • Assist with lab network infrastructure support
  • Creates and maintains project inventory of lab equipment, PC’s and software
  • Acts as the IT technical support contact for OEM/Vendor field service engineers, upgrading computerized systems
  • Acts as Liaison for software/hardware related inquiries
  • Acts as an interface between client, business and corporate IT teams
  • Participates in client team meetings


  • Bachelor of Science in Computer Science, Life Science or equivalent industry experience
  • 2+ years of relevant technical experience including, networking, remote computing and backup systems
  • Direct Windows 7, Windows 10 experience and O/S migration solutions

Required Skills:

  • Excellent customer service skills complimented by an ability to listen to and interpret client requests
  • Ability to troubleshoot complex instrument and technology issues
  • Competent in Excel and Word
  • Understanding of basic Database interfacing and Administration
  • Strong verbal and written communication skills. Ability to identify, track and complete tasks for multiple projects under prescribed timeframes

Preferable Lab Application Experience:

  • Experienced with Chromatography Data Systems and related instrumentation
  • System Administration and hardware configuration
  • LACe Computer builds for Empower Experienced with Instrument Interfacing and multivendor drivers
  • Familiarity working in regulated (GxP) lab environments

System Examples:

  • Waters Empower
  • Themo Chromeleon
  • Agilent OpenLab

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.