UX Project Manager

The UX Operations Manager will work closely with the UX research + design teams, taking the initiative necessary to help maintain design focus and quality from a project execution perspective, identifying risks, and providing tactical support wherever appropriate. This role provides communication structure, project management, and strong execution leadership for the design team. The UX Operations Manager knows the project timeline's health and risks at all times, manages meetings and design reviews, captures concise meeting notes, anticipates roadblocks, and communicates project status to key stakeholders.

Essential Responsibilities

• Work with product owners, and stakeholders to understand project requests, define requirements and develop actionable project plans.
• Act as a bridge between UX, Engineering, and Product Management (PM) teams, connecting all three groups and making sure interdependencies are understood and planned for.
• Communicate project status with the team, stakeholders, and senior management.
• Work with product managers across teams to understand, coordinate, and prioritize initiatives.
• Drive UX team deliverables by removing obstacles, assisting with tactical issues, triaging bugs, scheduling UX reviews with stakeholders and leadership, and communicating product/team status.
• Anticipate bottlenecks, provide escalation management, and articulate risks, trade-offs, and recommend prioritization based on a balance of business needs, technical constraints, and customer impact.

Qualifications

• 3+ years of experience as a Producer, UX PM, or similar role in a user experience or design, or front-end development team.
• Understanding of design and development processes. Experience working with Design Systems.
• Ability to effectively manage cross-functional projects, dependencies, and bottlenecks.
• Experience escalating issues, anticipating and making trade-offs, balancing the business need versus other constraints, and maximize business benefits while building great customer experiences.
• Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans, and stakeholder management.
• Strong written and verbal communication skills and ability to present in a clear and concise manner within the enterprise.
• Strong sense of ownership, urgency, and drive.
• Results oriented with a proven track record of on-time project/program delivery for large, cross-functional projects with global stakeholders.