Benefits and Rewards Analyst

Long Island City, NY | Freelance | Job ID #41125 |
Posted Earlier this month
 

One of our Financial Services clients is looking for a Benefits and Rewards Analyst to join their team. This position reports to a VP of Digital Strategy and Analytics within the Benefits and Rewards team and will support both the Benefits and Rewards digital experiences. The Benefits digital experiences provides credit card customer with a holistic view of their credit card benefits and online servicing of these benefits. The Rewards sites provide and manage digital rewards. The focus of both Benefits and Rewards is to provide a best in class digital presence, drive consumer engagement, and increase redemption and spend.

Key Responsibilities:

  • The Benefits and Rewards Analyst responsibilities include:
  • Audit of systemic reports from the site to verify content accuracy
  • Reporting, management and analysis of site web analytics using tools of Adobe Analytics, Ensighten and Encompass. This includes the ability to identify site elements that need tagging, working with developers to define requirements pulling web data reports, analyzing data and developing recommendations for improving the customer experience and engagement
  • Reporting and analysis of customer satisfaction from ForeSee online survey and other surveys, including but not limited to developing survey questions, pulling data reports, analyzing data and developing recommendations for improving the customer experience and satisfaction
  • Monthly and ad hoc analytical reporting to team and sponsors
  • Manage Site traffic forecasting and trends
  • Manage research, creative and site enhancement budgets and associated tracking and reporting
  • Management and reconciliation of Citibank Online web and Mobile APP offers matrix (aka, SOM offer) and working with submitters when corrections are necessary
  • Assist in UAT (User Acceptance Testing) of site changes


Key Collaboration Points:

  • In order to ensure executable strategies, this position may partner with the Internal and External clients:
  • Proprietary & Partner Card Products 
  • Customer Experience
  • Site platform partners
  • Cards Sales & Marketing
  • Legal and Compliance
  • Creative and analytical agency
  • Co-Brands & Loyalty
  • Technology (O&T) Partners
  • Research vendors


Qualifications Business and Technical Requirements:

  • 6+ years of direct, relevant experience in digital analytics and one or more of project, product or process management
  • Bachelor degree required; advanced degree preferred
  • Excellent organizational skills, project management and attention to detail
  • Demonstrated ability to synthesize information across customer feedback channels, ability to identify improvement opportunities, and drive results
  • Customer focused and committed to site excellence
  • Self-starter who can develop solutions out of white space
  • Pragmatic problem-solver and self-starter who can develop solutions out of white space
  • Knowledge of online analytics tools and ability to analyze online trends, develop recommendations and report on site statistics and performance
  • Prior experience with Adobe Analytics, Ensighten and Tableau preferred
  • Strong in Work Management tools/skills with knowledge of Excel (and basic macros), Word and Powerpoint  Proven ability to manage complex projects and cross-functional teams and deliver results in a fast-paced, deadline oriented environment
  • Exceptional verbal and written communications skills
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Disclaimer:

  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V