IT Technician

Charlotte, North Carolina | Freelance | Job ID #61185 |
Posted Last Month
 
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IT Technician needed for a contract engagement with a client based in the Charlotte area. This position would require occasional onsite either in Charlotte, NC or Marion, NC.

Responsibilities:

  • Respond to requests for technical assistance over the phone or via a ticketing system
  • Diagnose and resolve technical hardware and software issues on Windows, Mac and other operating systems
  • Identify and escalate situations requiring urgent attention
  • Triage and redirect issues and requests to the correct resource
  • Working with Active Directory, Exchange 2007/2010 or Office 365 and Windows server on a daily basis
  • Participate in projects when required
  • Resolve issues through the ticketing system on first touch whenever possible

Requirements:

  • Minimum of 1 year of experience in an IT Help Desk environment
  • Excellent problem solving, communication and interpersonal skills along with patience, a customer-friendly attitude and the ability to work in a team environment is preferred
  • Strong attention to detail and ability to multi-task is preferred
  • Experience with answering phone calls is preferred
  • ITIL certification or basic understanding of ITIL methodology is preferred

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.
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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.