Online Customer Service Representative

Salt Lake City, Utah | Freelance | Job ID #51454 |
Posted Last Month

Onward Search has an exciting opportunity working for one of our top eCommerce clients in Salt Lake City, UT. Currently we are seeking Program Specialist who will make outbound calls and handle inbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention for the Global Shipping Program. If you are a problem solver, possess a passion for customer-experience, and a quick learner then this might be the right opportunity for you.

  • The candidate is required to work on monthly targets for acquisition and retention
  • The candidate will need to understand the business top sellers and how to interact with them on the current platform
  • This role requires the ability to understand seller barriers to adoption and address them through consultative selling
  • Responsibilities will include answering seller questions, explaining available services, correcting errors, providing information on service charges etc.
  • The position also requires an ability to proactively learn eBay’s customer facing tools, and act as a consultant for efficient use of these tools
  • Efficiently record relevant customer interactions in our CRM and other systems
  • Report and escalate high-impacting issues through the appropriate channels

Previous experience in…

  • High volume cold-calling experience
  • 1 – 3 years of experience as an Account Manager or within Inside Sales
  • Ability to nurture and develop strong relationship with customer/partners
  • Excellent problem-solving skills
  • Ability to understand and address seller concerns to adoption
  • Ability to soft-sell the service while problem solving for the seller
  • Exceptional verbal communication and presentations skills
  • Excellent written skills and highly articulate

Prior knowledge or experience working with CRM



  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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About Onward Search

Onward Search helps connect digital, creative and marketing talent with choice jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include contract, temp-to-perm, and permanent / executive search placement.

Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Candidates must be at least 18 years old to be considered for employment. AA/EOE/M/F/D/V