Our client, a financial technology company, is looking for a UX Copywriter to join their team in a contract role. We're looking for candidates with the following skill set and experience to fill the role.
UX Copywriter Responsibilities:
- Ownership of chatbot content and conversational talk tracks
- Collaborate with product managers, customer support and other cross-functional teams to identify new contact topics and to improve outdated materials
- Produce and maintain content for chatbots, email templates, FAQ’s and agent scripting
- Editing and proofreading as needed
- Review customer feedback to identify common pain points and recommend improvements to the current customer experience.
- Iterate on messaging to increase performance
- Manage multiple projects simultaneously
UX Copywriter Qualifications:
- 2-3 years of copywriting experience, in areas such as FAQ’s, chatbots, agent scripting, or instruction manuals/DIY
- Excellent written communication skills and grammar
- Passion for writing, storytelling and influencing the customer experience
- Self-starter with a positive attitude
- Proficient in Microsoft Word and Google Docs
- Strong attention to detail
- Digital product experience/exposure
- Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
- Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
- Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
- Onward Search is a drug-free workplace.
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