UX Writer

Costa Mesa, California | Freelance | Job ID #59189 |
Posted Earlier this month
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Our client is looking for a remote UX Writer for a 3 month long contract assignment!

UX Writer Responsibilities:

  • Help to reduce friction, improve the customer experience, and increase engagement
  • Help in collaboration with team to design automated communication and create personalized customer experiences at scale using words
  • Internalize the CX voice and tone guide and work on strategic development with the lead writer
  • Work with product managers and other cross-functional roles to design info architecture
  • Be able to help shape the conversational AI in a way that’s on brand using our guide and persona
  • Implement your understanding of how copy plays with design and UX
  • Work, both independently and with teams, to deliver copy that meets stakeholders’ needs
  • Exercise your passion for writing to educate, guide and sell
  • Be invested in creating performance-driven messaging with a desire to understand the data behind that performance
  • Iterate on messaging based on its performance

UX Writer Requirements:

  • 5-8 years of experience in content strategy/design, UX and/or copywriting
  • Experience in e-commerce, SaaS and/or financial sectors preferred
  • Excellent written communication skills and grammar
  • A Bachelor’s degree in English, Communications, or related field
  • Passion for writing, storytelling and influencing the customer experience
  • Highly detail-oriented
  • A conceptual thinker who loves to be a part of a team and collaborate
  • Proficient in Microsoft Word, Excel and Google Docs
  • An impressive portfolio showcasing UX and content strategy work
  • Strong preference given to candidates who have demonstrably executed this type of work before
  • Unique and exciting contract role will focus on a special digital support project for customer-facing chatbots and a knowledge base

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • The client is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.