Player Support Analyst

Los Angeles, CA | Freelance | Job ID #64110 |
Posted This Week
 

Our client, a video game company, is seeking a Player Support Analyst to join the team. We're looking for candidates with the following skill set and experience to fill the role. 

Responsibilities:

  • Work with a cross-disciplinary team to provide support in launching and maintaining products and services within the Studio teams.
  • Work closely with CX Leads, Producers, and receive guidance from the Product Managers across the Studio teams to bring value to our Support Operations and Players via Policy and documentation, escalation oversight, and stakeholder management.
  • Support overall preparedness of Global Player Support teams through documentation and alignment
  • Work with Subject Matter Experts across the company, our partners, and all other stakeholders to build and distribute internal content.
  • Responsible for understanding and improving our Operational and Agent experiences guided by our success measurables.
  • Develop and maintain expertise in Player Support subject matters to consult with proper stakeholders.
  • Maintain vigilance of incidents and service degrade and represent Player Support operations and impacted players to appropriate stakeholders to influence prioritization and product development.

Experience:

  • 2 years of work experience in project manage
  • Bachelor Degree (wide variety of majors are a great fit for the role) or equivalent experience
  • Experience in Player/Customer Support strongly preferred
  • Strong verbal and written communication skills
  • Successful execution of complex projects that span multiple teams

Pluses:

  • Agile, project/product management certifications are a plus (CSPO, CSM, PMP, etc)
  • Analytical proficiency with experience making data-driven decisions

​Does this sound like you? Apply today! 

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.
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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.