Policy Ops Specialist

San Fransico, California | Freelance | Job ID #62562 |
Posted Last Week

Our client within the music industryis looking for a Policy Ops Specialist. This is a 6 month contract starting ASAP. This individual will provide support for policy enforcement operations via vendor management, escalation handling, process optimization, and maintaining a strong feedback loop among key stakeholders in order to help ensure the company is a safe and positive experience for everyone.


  • Review content to ensure compliance with prohibited content policies
  • Support vendor operations
  • Work with key cross-functional stakeholders to improve internal escalation processes, enforcement workflows, and tooling
  • Gather feedback from operations teams for opportunities to clarify policies and/or enforcement guidance

Must Haves:

  • 2+ year experience in an operations role supporting content moderation and safety issues
  • Excellent stakeholder management and interpersonal skills
  • Ability to navigate complex issues
  • Proven experience with content moderation and operations, including design and development of workflows, enforcement strategies, QA, and/or system processes
  • Comfortable working in a fast paced environment.
  • Strong communication and organizational skills

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search is a drug-free workplace.


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About Onward Search

Onward Search helps connect creative, marketing, and technology talent with top jobs at the nation's most recognized companies and digital agencies. We offer a full range of recruitment and staffing solutions to include freelance / contract, temp-to-perm, and permanent placement.